The
#1 Advantage of DTI = Greater Coverage
DTI covers more of your technology than any other single vendor or provider.
We bring the support you need for your major IT services. That's voice (phone),
data, network, and web services. In addition we consult such systems as camera
systems, software solutions, and most any other technology we have experiance
with.
Helpdesk/Telephone
Support
Your first request for support will generally be received by our helpdesk.
Our support team logs a ticket and determines the support needed. Our ticketing
system tracks your support every step of the way to ensure we resolve your
issue in a timely and professional manner. read
more
Live Remote Support
DTI owns a highly advanced remote support system we call remTEK. We
use remTEK to remotely access your PC or server to repair the issue. With
this technology we can fix your issues within mins of reporting the problem.
It requires no onsite visit so it saves you time and money. read more
Onsite
Support
If DTI is unable to solve your problem remotely a technician will be dispatched
to your site. We work with you in a friendly and teaching manner to help
you understand your issues and avoid similar problems in the future if possible. read
more
Installations
Not only does DTI support existing networks, we install them from the ground
up. Need expansions, migrations, or new installs of computer or phone system
networks? We're the ones to call. read
more
Security,
Audits, & Monitoring
Your network can be viulnerable on so many fronts these days. DTI employs
consultants with many years of IT security experience to help lock down your
network and remove the high risk entry points. Just ask for a free consultation. read
more
Managed
Services / Support Agreements
If your company does not employ a full time CIO or technical staff DTI can
provide the complete management and support of your network. We can provide
these services at a fraction of the cost of a full time IT department. read
more